Refund Policy

Last updated: July 2026

Because each item is made to order just for you, we cannot accept “changed my mind” returns — but we absolutely stand behind our work.

We will reprint or refund — free — if:

• There is a printing or manufacturing defect
• It arrived damaged
• You received the wrong item
• It was lost in transit to a correct address

In these cases the mistake is on us, and we fix it.

What is not covered

• A size you chose that did not fit
• An address entered incorrectly
• An order still within the production and delivery window
• An order the carrier marks as “delivered”
• Simply not liking the design

How to request a refund or reprint

Email [email protected] within 14 business days of receiving your order, with a clear photo of the item (including the defect or the neck label). We reply within about 72 hours.

Approved refunds are processed to your original payment method within roughly 5–10 business days.

Lost package or wrong address

• Think a parcel is lost? Tell us within 60 days of ordering.
• Need to fix a shipping address? Let us know within 3 days of ordering, before it enters production.

Order cancellation

You have a short window (about 12 hours) after ordering to change or cancel while the order is still with us, before it enters production.

Questions? Email [email protected] or call +1 (401) 490-8777.