Clear rules, in plain words.
No fine-print games. Here is exactly how we handle your order, your delivery, your money and your data — written to be read by people, not lawyers.
Privacy
We ask for the least we can, and we keep it to ourselves. Your details exist to make and deliver your order — nothing more.
What we collect
Your name, shipping address, email and the details of what you ordered. Payment is handled by our payment provider — we never see or store your full card number.
What we never do
We do not sell or rent your information. GiftHue is self-hosted on our own server — the site loads no third-party advertising scripts, no external trackers, and no borrowed fonts phoning home. When you are on our pages, you are talking to us, not to an ad network.
Who we share with
Only the people who have to touch your order to complete it: our print & fulfilment partner (to make and pack it) and the delivery carrier (to bring it to you). That is the whole list.
Your rights
Email us any time to see what we hold about you, correct it, or ask us to delete it. We keep order records only as long as we need them for the order itself and for basic legal and accounting reasons.
Terms of Service
By using GiftHue and placing an order, you agree to the terms below. We keep them short on purpose.
Our products
Everything is an original GiftHue design, made to order just for you after you buy it. Because of that, each item is produced individually rather than pulled from a shelf.
Prices & orders
Prices are in US dollars and can change over time, but we always honour the price shown to you at checkout. If we ever cannot fulfil an order, we will cancel it and refund you in full — no drama.
Our designs
The artwork, text and images on GiftHue are ours. Please enjoy the products, but do not copy or resell our designs.
Being straight with you
We are a small, new shop and we say so. We will not invent reviews, fake ratings or promise things we cannot actually do. If we get something wrong, we will tell you and make it right.
Shipping
Every piece is printed after you order it, so there is a little making involved before it travels. Here is the honest timeline.
Before it ships
After you order, there is a short window (about 12 hours) to change or cancel while the order is still with us. After that it goes into production, which usually takes 0–6 business days (a little longer in busy holiday seasons).
Delivery time
Once it ships, standard delivery is up to about 12 business days within the US and EU, and up to 30 days for international orders. You get a tracking link when it ships — please allow up to 48 hours for the first scan to appear.
Shipping cost
Standard shipping is free within the US. For international orders, a flat shipping fee is shown clearly at checkout before you pay. If your order contains different product types, they may be made in different places and arrive in separate parcels — that is normal.
Things we cannot control
Customs processing, carrier delays, failed delivery attempts to an incomplete address, strikes or severe weather can all stretch the delivery window. We cannot guarantee an exact date, but we will keep you posted.
Returns & Refunds
Because each item is made to order just for you, we cannot accept “changed my mind” returns — but we absolutely stand behind our work.
We will reprint or refund — free — if
There is a printing or manufacturing defect · it arrived damaged · you received the wrong item · or it was lost in transit to a correct address. In these cases the mistake is on us, and we fix it.
What is not covered
A size you chose that did not fit, an address entered incorrectly, an order still within the production and delivery window, or an order the carrier marks as “delivered.” Simply not liking the design is not a defect.
How to ask
Email us within 14 business days of receiving your order, with a clear photo of the item (and of the defect or the neck label). We reply within about 72 hours. Approved refunds are processed to your original payment in roughly 5–10 business days.
Lost or wrong address
Think a parcel is lost? Tell us within 60 days of ordering. Need to fix a shipping address? Let us know within 3 days of ordering, before it enters production.
Cookies
Only the necessary ones. We use small cookies to remember your cart, keep your session working and keep you signed in.
What we do not use
No advertising cookies, no cross-site tracking, no third-party analytics following you around. Since GiftHue is self-hosted, there are no outside scripts setting cookies behind our back — nothing here reports your visit to anyone else.
You can clear or block cookies in your browser at any time; the only thing that may stop working is your shopping cart remembering its contents.